Fair Billing Policy for Subtrade Software Ltd
Effective Date: July 22, 2025 / Last Updated: July 22, 2025
This Fair Billing Policy outlines the principles and practices governing how Subtrade Software Ltd ("Company", "we", "us", or "our") bills for its web and mobile applications (the "Platform" or "Services"). Our aim is to ensure transparency, fairness, and clarity in all billing matters, allowing you to manage your construction projects and finances with confidence.
This policy should be read in conjunction with our Terms & Conditions, which govern the overall use of our Services, and our Privacy Policy, which details our data handling practices.
1. Our Commitment to Fair Billing
At Subtrade Software Ltd, we are committed to providing a billing experience that is:
-Transparent: We strive to make our pricing, billing cycles, and any additional charges clear and easy to understand.
-Predictable: We aim to provide you with predictable costs, allowing for better financial planning for your projects.
-Flexible: We offer various plans and options designed to meet diverse customer needs and scale with your business.
-Accurate: We utilize automated systems to ensure the accuracy of your invoices and charges.
2. Pricing Models and Plans
Subtrade Software Ltd offers various subscription plans and pricing models designed to cater to different business sizes and operational needs within the construction industry.
-Tiered Pricing Models: Our Services are typically broken down into distinct packages or tiers, allowing you to choose the level that best meets your needs. Each tier offers a specific set of features or resources, with gradual scalability as your requirements grow. We aim for value-based pricing, where you pay for the value you receive from each tier.
-Usage-Based Billing (where applicable): For certain features or resources, billing may be based on your actual consumption of the service (metered usage). This allows you to pay for what you consume, ensuring a customized and transparent approach where costs align with value. Key metrics for usage-based billing, such as data storage, bandwidth, or specific transactions, will be clearly defined.
3. Billing Cycles and Payments
3.1 Billing Frequency
Fees for our Services are typically charged on a recurring basis (e.g., monthly or annually), as specified in your individual service agreement or subscription plan.
3.2 Payment Methods
We offer flexible payment options for your convenience. Accepted payment methods will be detailed during the subscription process.
3.3 Automated Invoicing
We utilize automated systems for sending out invoices and processing payments. This ensures timely and accurate billing, and you will receive invoices automatically according to your billing cycle.
3.4 Late Payments
The consequences of late payments, including any applicable late fees or service suspension, are outlined in our Terms & Conditions and your specific service agreement.
4. Proration for Upgrades, Downgrades, and Cancellations
4.1 Upgrades
If you upgrade your subscription plan during a billing cycle, the change will typically take effect immediately. You will be charged a prorated amount for the remainder of the current billing cycle for the upgraded plan, and your next full billing cycle will reflect the new plan's full fee.
4.2 Downgrades
If you downgrade your subscription plan during a billing cycle, the change will typically take effect at the start of your next billing cycle. You will continue to have access to your current plan's features until the end of the current billing cycle, and your new, lower fee will apply from the next cycle. We do not offer refunds or credits for partial periods of downgraded service.
4.3 Cancellations
Upon cancellation, your access to the Services will typically continue until the end of your current billing period. You will not be charged for subsequent billing periods. Refunds for services already paid for are generally not provided for partial periods of use, unless otherwise specified in your service agreement or required by law.
5. Discounts and Promotions
From time to time, Subtrade Software Ltd may offer discounts or promotional pricing. The terms and conditions for any such offers will be clearly communicated at the time of the promotion. This includes details on eligibility, duration, and any limitations. We aim to avoid confusion and ensure you understand the value you're getting from any promotion.
6. Billing Inquiries and Disputes
We strive for complete accuracy in our billing. If you have any questions or believe there is an error on your invoice, please contact our support team immediately at support@subtradesoftware.com.
-Please provide your account details and a clear description of your inquiry or dispute.
-We will investigate your concern promptly and work with you to resolve it.
7. Review and Adjustment of Billing Plans
We regularly review and adjust our billing plans and pricing to ensure they remain competitive and reflect the evolving value of our Services. While we aim for stability, changes may occur. Any significant changes to our pricing or billing models will be communicated to you in advance, allowing you sufficient time to review and understand the impact on your subscription.
Contact Us
For any questions regarding this Fair Billing Policy or your invoices, please contact us at support@subtradesoftware.com.
